Automated Responses

Google is using its artificial intelligence to automate the most immeasurable task of the day: answering to emails. Google is launching a feature called Smart Reply to the Gmail app on Android and iOS that will recommend replies to some of your incoming emails.


Predicts emails & Recommends Responses

The feature will show viable replies to some of your emails, and when you've picked one, you can forward it instantly or modify it before sending. Smart Reply won't be accessible on the desktop version of Gmail.

The feature makes use of Google's artificial intelligence software, something the company has highlighted more and more in recent years. According to a press release, Google officially stated that Smart Reply examines the text of an email and tries to comprehend its different components in terms of their significance.

Google said in a statement that Smart Reply will learn to interpret your writing style.

Language Supported

Smart Reply rolls out worldwide today in English, with Spanish to follow in the following few weeks, according to Google. Smart Reply won't work on all your emails, though.

How AI works?

A Google spokesperson wrote, "Smart Reply works on emails that it can suggest optimal responses to," based on its study of a large, anonymized body of other emails. The company refused to specify how the artificial intelligence makes the decision of whether its own suggestions are pertinent enough to appear.

Inbox, alternate email app

Inbox, another email app made by Google, already has a feature that works a lot like Smart Reply, as does one of Google's AI assistants.

Google said the alike feature on Inbox drives 12% of the answers made within the app, which encouraged the team to launch the feature to Gmail, which brags over a billion users. The company said in a press release that the new Gmail feature was "more algorithmically efficient" than Inbox's and would "increase the percentage of usable recommendations." The company doesn't intend to drop Inbox, according to a Google spokesperson the two apps offer very distinct experiences.


So does this mean Google is reading every single one of your emails?

A Google spokesperson told, "No one is reading your email. Smart answer is similar to how email is processed automatically for spam/malware detection, spell checking, etc. Our natural language processing algorithms scrutinize a very large, anonymized compilation of emails to automatically create possible responses to each email. Our machine learning algorithms then rank these to select the three best responses to the email at hand."

If you give Smart Reply a try and decide it isn't for you, you can always turn off the feature in Gmail through Settings.