his is the first part on a series on “Smart Technology and Logistics�.

When Martin Cooper led a team to build the first mobile phone, little did he realise that they had created the most functional technological tool.

With over 5 billion mobile phones currently being used around the world, it has become the fastest growing industry.

More than 40 years later since the mobile phone and 20 years since the smart phone were first developed; this wireless and portable technological tool has under gone drastic transformations. Because it can be tailored and is pervasive in nature, its implication for organisations are limitless, some of which are- enables employees to stay connected to work at all times, better customer service and mobile marketing. This wireless tool, therefore, not only complements the existing operational system but also adds values. While these basic functions are universal for all the industries, the constant modification to mobile technology ensures that the more distinctive needs of the industries are catered to.

The evolution and globalization of business operations has made logistics a vital part of the international economic system.

The extensiveness of the logistics industry’s penetration in the global market requires the strategic employment of technology to have control over the logistics and supply chain system. This is not an easy feat because the entire supply chain and logistics industry is becoming increasingly complex as it faces challenges from both ends of its customers- service employers and service receivers. For clarity, some of the current challenges are:

  1. As the number of people moving towards online retail is rising, the number of home deliveries has also increased.
  2. Customers- businesses or individuals, expect flexibility, transparency and on-time delivery of goods.
  3. Companies want to maintain or even enhance productivity, while lowering costs- fuel and wages.


  1. Wireless means better focus on efficiency and transparency.
  2. The market is driven by the end customer who is dictating mobile consumption.
  3. Mobile solutions are making shippers think out of their “manual� comfort zones.
  4. Smart devices are replacing outdated devices in the supply chain.
  5. Mobiles help shippers create a more cohesive workforce.
  6. Small scale shippers are using wireless technology to improve their operations and IT infrastructures in the competitive market.


There is no doubt that technology is adapting to offer effortless solutions for the rapid expansion of this industry. E-commerce businesses, especially, are customer-centric and invest obscene amounts to maintain customer satisfaction- Providing customers with real-time view of information across the supply chain improve customer satisfaction. It has been realized that having reliable and modern technology framework in place is crucial. This has seen an increase in spending by companies to improve their logistics network.

A quick glance at the modern smart technologies will highlight the slow, but sure evolution of technology to cater to industry needs:

While most of these creations can be used separately, they are being combined to secure maximum benefits for all the individuals involved- truck driver, sales personnel, receivers, etc.

Well, that’s it for now on the impact of smart technology on logistics. Until the next blog- Mobile Technology- a go-to tool for logisticians?