We partner with our clients to explore innovative solutions, shaping end-to-end experiences that exceed expectations and helps embrace actionable change

In today’s customer-driven market experiences matter more than ever. When you work with our Experience Design group, you get a design-led approach that turns behavioural insights into business impact. We’ll help you disrupt your industry with human-centered design combined with leading-edge technology to deliver compelling experiences.

We have enabled clients globally transform their ideas into digital experiences that are simple, fast and intuitive. From helping an Enterprise create seamless experiences across physical and digital channels to using robotic conversational UI’s driven by Artificial Intelligence. TVS Next delivers digital experiences that enables clients build stronger customer relationships and increase brand loyalty to deliver measurable business growth

Our core capabilities in Experiences

Experience Design

We combine business opportunities with customer expectations to define, design and deliver meaningful experiences. We mix product and service thinking, brand experience, technology and data analysis to enable you create future-ready experiences.

  • Experience design
  • Journey mapping
  • Interface design
  • Information architecture
  • Interaction design
  • Touchpoint prototyping
  • Concept & Usability testing


We help you deliver personalized and scalable end-to- end commerce, sales and service solutions for experiences that boost revenue and customer satisfaction.

  • Omni-channel B2B & B2C platforms
  • Customer Relationship Management
  • Customer Service Management
  • Segmentation & Behavior
  • Marketing & Media effectiveness

Customer Interaction

We help you engineer success in every interaction by optimizing your customers’ live and digital experiences.

  • Mobility

    Mobility Roadmaps, Platforms, Architecture & Infrastructure, App Factory & Accelerators – Design, Develop & Deliver, Assurance & Automation, Mobile Analytics & Security.

  • AR/VR

    Content & Interaction, Apps for respective HMD’s, 3D Modeling & Animation, 360 degree Immersion, Device specific testing

  • Conversational UI

    User Journey & Conversation Design, Context, Intents & Entities, Development, Integration & Testing, Natural Language Processing, Analytics & Security