Customer Experience & Design

Elevated human experiences

Create multi-sensory contextual experiences
at scale blended across the spectrum.

The human desire to be connected has become even more intense in recent years, with the introduction of new technologies that enable us to connect and feel like full participants. But what happens when we are so engaged? What does it mean for our society if everyone’s life is available at their fingertips and yet leaves them feeling less significant than ever before.

The digital age may have homogenized customer experience across all industries. However, experts say there’s still hope because individuals crave enduring experiences which connect them.

Our capabilities

Interfaces with AI, computer vision, and immersive technologies (Augmented reality virtual reality) drive the mainstreaming of natural languages through gesture-based human interactions. These advances will lead to more intuitive user interfaces that can sense your presence using various senses like sight or sound. Our services include:

Customer research & insights
Experience strategy
Experience design
Service design
Omnichannel
Personalization

Frictionless commerce is the future of e-commerce. We can add any channel or application and provide personalized, seamless experiences no matter how a customer interacts with your brand. Companies can offer a better overall experience for their customers by eliminating unnecessary steps and roadblocks. Our services include:

Benchmarking
Discovery
Digital enablement
Commerce design
Commerce methodology

Designing experiences is more than just drawing pretty pictures. It means understanding how design affects business outcomes and creates meaningful connections with customers, essential for competitive advantage today. Our design experiences include:

Customer and design research
User experience strategy
Future state planning
Digital product and experience design
Content strategy
Front-end development
Data measurement, analytics & visualization
User Experience (UX) testing

Our work

Intelligent tracking and monitoring solution for an international conglomerate

Why TVS Next?

HX gap analysis

The digital world has transformed how people work and play. As a result, many organizations are struggling to keep up with the demands of dynamic experiences for customers in today’s ever-changing environment – but TVS Next can help you identify those Human Experience (HX) gaps needed if your organization wants its game-changing activation or better ownership on the “lead from loyalty” journey!

Growth acceleration

TVS Next provides the tools you need to be more agile. With our Human Experiences assets, we can accelerate your path towards growth by doing what is necessary now so that tomorrow will operate better for all of us.

On-demand scaling

We offer a comprehensive range of services that can be tailored to meet your needs. We have you covered from intelligent capabilities, such as artificial intelligence and machine learning algorithms, up through our unique build-operate-transfer model, which helps deliver experiences quickly at scale.

360-degree data

The 360-degree view of customers will help you create omnichannel customer experiences. Assets include identity resolution, data ingestion and integrations with upstream or downstream systems; they work in conjunction with cloud-native and software solutions.

Nexsights